Terms and Conditions

Terms & Conditions

Effective Date: 10/1/2024

Welcome to Mountain Poppy Goat Mill Soaps & More! These Terms & Conditions (“Terms”) govern your use of our website, services, and products—whether you shop online or in person at markets or events in Calaveras County, California or elsewhere.By purchasing from us or using our website, you agree to be bound by these Terms. Please read them carefully.
1. Business Location

Mountain Poppy Soaps is a small business based in Calaveras County, California. We handcraft goat milk soap products in small batches using locally sourced ingredients whenever possible. We comply with all local and state business and health regulations applicable to our products and sales.

2. Products and Descriptions

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However:

• All of our products are handmade, so slight variations in color, size, and scent may occur.
• We reserve the right to change product offerings or pricing at any time without notice.

3. Orders and Payment

a. Order AcceptanceAll orders are subject to acceptance and availability. We reserve the right to cancel any order at our discretion (e.g., due to product unavailability, suspected fraud, or pricing errors).

b. PaymentsWe accept secure payments via trusted third-party providers (e.g., Stripe, PayPal, Square). We do not store your payment information.

4. Shipping and Delivery

• We ship orders within the United States from Calaveras County, California.
• Shipping times may vary based on location, weather, and carrier performance.
• We are not responsible for delays caused by the postal service or incorrect addresses entered during checkout.

5. Local Sales

We sell products in person at markets and events primarily within Calaveras County and surrounding areas. In-person sales are subject to local sales tax and are final unless defective (see Returns section).

6. Returns and Refunds

Due to the personal nature of bath and body products, we do not accept returns or exchanges unless the product arrives damaged or defective.If you receive a damaged item:

• Contact us within 7 days of delivery.
• Provide photos and a description of the issue.
• We may offer a replacement or refund at our discretion.

7. Allergies and Health Disclaimer

Our goat milk soap products are made with natural ingredients. However:

• We are not responsible for allergic reactions. Please read all ingredient lists carefully before use.
• Test on a small area of skin before full use.
• Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before using new skincare products if you have sensitivities or medical conditions.

8. Intellectual Property

All content on our website (including text, images, logos, product names, and designs) is the intellectual property of Mountain Poppy Soaps and may not be used or reproduced without permission.

9.Limitation of Liability

To the fullest extent permitted by California law, [Your Business Name] shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.Our total liability to you for any claim shall not exceed the amount paid for the product in question.

10. Governing Law

These Terms are governed by the laws of the State of California, particularly those applicable in Calaveras County, without regard to conflict of law principles.Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts in Calaveras County, California.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our site or services after changes implies your acceptance.

12. Contact Us

For questions about these Terms, please contact:Mountain Poppy Soaps Email: soap@mountainpoppy.net